ConVox Call Center Suite

Build Your Call Center With...

Power up your Inbound and Outbound customer interactions with a flexible IP-based all-in-one contact center technology that helps you innovate and deliver awesome multi-channel customer experiences.

Integration

Out of box integrations with existing implementations like Salesforce, Freshdesk, Zendesk, Zoho, and more will get you up and running in no time.

Technology

Implement an end-to-end software based contact center technology as compared to the traditional solutions that leverage on hardware or acquired legacy systems.

Customize

Create a customized solution that works according to your business rules allowing you to gain a competitive edge to your customer experience.

On-Premise, Cloud Or Hybrid

Whatever your business needs, ConVox can deliver. ConVox solution can be deployed on-premise, on cloud, or in a hybrid model to maximize business efficiency.


Product Features

Outgoing Call Handling

  • Predictive and Preview dialing
  • Click-to-Call - Click on the address book to dial
  • Automated Voice Calls Greetings on festivals, birthdays/ reminder calls

Sms And E-Fax Handling

  • Auto reply of received SMS
  • Receive FAX as PDF file
  • Key word Segregation of SMS

Website Chat Handling

  • Chat with website visitors who initiates chats

Monitoring And Reporting

  • Real Time Dashboard
  • Incoming and Outgoing calls report
  • Frequent Callers report
  • Call Traffic Analysis
  • Missed / Un-answered Calls report
  • Process Analysis
  • Disposition Report
  • Predictive / Preview Dialing Report
  • SMS & FAX Delivery Report
  • Web Chat Report